Returns & Refunds

We hope you love your purchase, but if it’s not quite right, you can return it within 28 days of delivery.

Return Conditions:

Items must be unworn, in their original condition, with all tags attached and packaging intact.
Returns must meet these conditions to be eligible for a full refund (excluding shipping costs).
We are happy to exchange the size, depending on availability.

How to Arrange a Return/Refund:

If you wish to return an item, please follow these steps:

Ensure the item(s) are unworn, in original condition, and with hand tags attached.

Email us at info@roseandnancy.com with the subject line:
‘Your Name_ Order No’

Include the following details in your email: The reason for your return, Your email address & Your mobile number

Return Label Policy:

We’re happy to provide one return label at our cost.
If you need a second return label, the cost will be deducted from your refund.
A standard return fee of £4.95 GBP will be deducted from your refund amount.

Once we receive your request, we will provide your return label and further instructions.

Refund Process:

Once your return is received at our warehouse and we have confirmed the item/s are in a suitable condition; your refund will then be processed.

Refunds are issued to your original payment method.

Processing times vary, but refunds typically take 2-5 working days. In some cases, it may take up to 10 working days to appear on your statement due to bank processing times.

Important Notes:

Outbound shipping costs are non-refundable.

For overseas returns, any applicable duties and taxes will be deducted from the refund total.

If you haven’t received your refund after the stated processing time, please contact us at info@roseandnancy.com—we’re happy to help!