We hope you love your purchase, but if it’s not quite right, you can return it within 20 days of delivery.

A Note from Us

We are a small, independent brand, and currently process all refunds in house via our lovely human team who operate Mon-Friday 9:30 - 5:30pm.  Please bear with us if it takes a couple of days to respond over a weekend or Bank Holiday - we truly appreciate your patience. Rest assured, if you meet the return criteria, your return will be looked after with care.

Return Conditions:

• Items must be unworn, in their original condition, with all tags attached and packaging intact.
• Returns must meet these conditions to be eligible for a full refund (excluding shipping costs).
• We are happy to exchange the size, depending on availability.

How to Arrange a Return/Refund:

If your happy you meet the conditions and wish to return an item, please follow these steps:

Email us at info@roseandnancy.com with the subject line:
‘Your Name_ Order No’

Then just mention the reason for your return, your email address & your mobile number

Return Labels UK:

• Once we receive your request and conditions are met we provide one prepaid return label / QR code via Royal Mail.
• A standard return fee of £4.95 GBP will be deducted from your refund when you use this label.
• You have 7 days to send your parcel back using the label provided.
• If the label expires or you require an additional one, the cost of another label will also need to be deducted from your refund.

The Refund Process and Timeline:

Once your return is received at our warehouse and we have confirmed the item/s are in a suitable condition; your refund will then be processed.

Refunds are issued to your original payment method.

Note: Processing times vary, but refunds typically take 2-5 working days. In some cases, it may take up to 10 working days to appear on your statement due to bank processing times.

Sale Items:

Products purchased on sale or during promotional periods can be returned within 7 days of receiving your order, provided they are unworn, in original condition, and have all tags attached.

The same return process applies, and return shipping fees will still be deducted as outlined above. Sale returns requested outside of this 7-day window can not be accepted.

Important Notes for Overseas Orders:

For overseas returns, any applicable duties and taxes will be deducted from the refund total.

If you haven’t received your refund after the stated processing time, please contact us at info@roseandnancy.com—we’re happy to help!